Posted on by Shannon

Job Opportunity: Customer Service Assistant

Calling passionate, dedicated, and friendly book lovers! We have a new job opportunity available here at FairyLoot as a Customer Service Assistant and we’d love for you to join our spectacular team. Please find the details down below and, if interested, apply via the linked Google form.

We are looking for a new full-time Customer Service Assistant to join our Customer Service Team in May 2023.

You will be working closely with the rest of our Customer Service team to answer customer’s questions or concerns.

We are looking for someone that has a good knowledge of what FairyLoot is, is able to work well under pressure, and work confidently alone whilst keeping their Manager well informed.

Key tasks include:

  • Providing product and service information and resolving product and service problems.
  • Attracting potential customers by answering product and service questions.
  • Maintaining customer records by updating account information.
  • Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Contributing to team effort by accomplishing related results as needed.

Equipment:

  • Laptop/Desktop Computer with working microphone*
  • Good Wifi

*Please note, your computer will need to be able to run various programmes while connected to online calls for training

Before we can start the employment, we will need the following documents from the candidate:

  • A copy of your Passport or European Identity.
  • UK National Insurance number

Working Hours: 9am – 5pm, Monday – Friday
Workplace: UK based, Work from home
Starting salary: £20,000 GBP per annum 
Job Level: Entry
Applications close: 21st of April 2023

Apply to be a FairyLoot Customer Service Assistant.

We will invite applicants who we think would be a good fit for this role to an interview by email. Unfortunately, we will not be able to reach out to everyone who applies but we thank every single one of you for your interest and time applying.

Thank you so much for your time and interest!

Team FairyLoot

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