Hi everyone!
We hope you have all been well and looking after yourselves. We’ve been thinking a lot about our community lately, and we know that these unknown times are difficult for everyone.
With everything that is going on in the world right now, health and safety is the most important priority and we are taking it very seriously. FairyLoot is currently running as normal (luckily our team members are all safe and working from home) and our fulfilment partners are still packing boxes.
Please rest assured that our warehouses and shipping partners have taken on serious safety precautions to ensure that their team and the items are safe, such as placing sanitising products all throughout both the office and warehouse and wiping down all surfaces and commonly used items throughout the office several times a day. Additionally, our fulfilment partners have limited the amount of people allowed on-site and are following social distancing rules, which means that it will take slightly longer to pack boxes and orders.
The virus caused most factories around the world to temporarily close for several weeks, which meant that the production for some of the goodies in our boxes came to a halt. The shipping of goods is also currently slower than usual as many companies are trying to transport their orders as well, so it is taking longer for most items to reach us.
As you may expect, the outbreak will have an effect on when our boxes will be delivered, so we thought it would be best to put all of the shipping updates in one place. This page will be updated whenever we have new information.
We want to assure you that every box or item that you order from FairyLoot will be delivered, and we will continually keep you up to date with any delays. It is our hopes that in the coming weeks, things will resume to normal and our boxes will be back to shipping on track from July onwards.
If you have any questions or concerns, please contact us here. Our customer service team is always here to help.
This page was last updated on January 15, 2021.
January ‘Greek Mythology’ Box:
- January 15, 2020: Estimated shipping dates are January 25th to February 5th.
A Vow So Bold And Deadly:
- January 15, 2020: These will be delivered next week and our team is aiming to ship them out around publication date, which is January 26th.
We understand that delays are disappointing and we would like to apologise profusely. We, our suppliers, our fulfilment partners and our couriers are doing everything that we possibly can to get these boxes packed and shipped out to you as soon as we possibly can. There are a lot of things that we can’t control at the moment, but please rest assured that we will make sure that every item you order will be shipped out to you.
Thank you so much for your patience, support and trust in FairyLoot. It is not something that we take for granted, and it truly means the world to us. We are confident that this too shall pass, and that we can resume as normal and we can look forward to sending you many, many more magical boxes, books and items.
More than anything right now, we should come together as a community, look out for each other and do what we can to protect one another. Please make sure that you are practicing social distancing if you can and wash your hands frequently.
Virtual hugs and love,
Your friends at FairyLoot