COVID-19: Updates & Shipping Information

Hi everyone!

We hope you have all been well and looking after yourselves. We’ve been thinking a lot about our community lately, and we know that these unknown times are difficult for everyone.

With everything that is going on in the world right now, health and safety is the most important priority and we are taking it very seriously. FairyLoot is currently running as normal (luckily our team members are all safe and working from home) and our fulfilment partners are still packing boxes.

Please rest assured that our warehouses and shipping partners have taken on serious safety precautions to ensure that their team and the items are safe, such as placing sanitising products all throughout both the office and warehouse and wiping down all surfaces and commonly used items throughout the office several times a day. Additionally, our fulfilment partners have limited the amount of people allowed on-site and are following social distancing rules, which means that it will take slightly longer to pack boxes and orders. The shipping of goods is also currently slower than usual as many companies are trying to transport their orders as well, so it is taking longer for most items to reach us.

As you may expect, the outbreak will have an effect on when our boxes and orders will be delivered, so we thought it would be best to put all of the shipping updates in one place. This page will be updated whenever we have new information.

We want to assure you that every box or item that you order from FairyLoot will be delivered, and we will continually keep you up to date with any delays.

If you have any questions or concerns, please contact us here. Our customer service team is always here to help.

This page was last updated on April 22, 2021.


May ‘Spellcraft’ Box:

  • April 22: Delays are expected with this box due to the Suez Canal blockage, we will have more information to come in May.

April ‘Hidden Identities’ Box:

  • April 22: These will start shipping on April 26 and everyone should have tracking by May 3.
  • April 19: The estimated shipping dates for these boxes are April 26 to May 3.

March ‘Frozen Fables’ Box:

  • April 19: All boxes have shipped, if you do not have tracking please contact us.
  • April 7: Boxes have begun shipping and everyone should have tracking by April 14.
  • March 29: Due to an unforeseeable delay with one of the items in the March box the new anticipated shipping dates for the March boxes is April 7th to April 14th.
    UK March boxes: We have received the final item and packing will commence soon.
    US March boxes: The final item is delayed in transit, but packing has started without the item to avoid any further delays and the smaller item will be included in the April box or sent separately.
  • March 24: The estimated shipping dates are the March 25 – April 7. More updates to come.
  • March 8: Boxes are currently still estimated to ship around March 25.

Graceling Deluxe Set:

  • April 22: These have started shipping and everyone should have tracking by April 30th.
  • April 19: These are being packed and everyone should have tracking by April 30th.
  • April 7: These will begin being packed soon.

Oculta:

  • April 19: These have all shipped, if you do not have tracking please contact us.
  • April 13: These will begin shipping today and everyone should have tracking by April 16.
  • April 7: These will begin being packed soon.

Illusionary:

  • April 22: We plan to start packing on May 3.

Iron Fey Deluxe Set:

  • April 22: These are still currently expected to ship in May, we will have more exact shipping dates once the books are delivered.

We understand that delays are disappointing and we would like to apologise profusely. We, our suppliers, our fulfilment partners and our couriers are doing everything that we possibly can to get boxes and orders packed and shipped out to you as soon as we possibly can. There are a lot of things that we can’t control at the moment, but please rest assured that we will make sure that every item you order will be shipped out to you.

Thank you so much for your patience, support and trust in FairyLoot. It is not something that we take for granted, and it truly means the world to us. We are confident that this too shall pass, and that we can resume as normal and we can look forward to sending you many, many more magical boxes, books and items.

Virtual hugs and love,
Your friends at FairyLoot