Job Opportunity: Customer Support Assistant

We’re excited to be expanding our passionate and diverse Customer Support Team and are looking for full-time Customer Support Assistants to join us in January-February 2026.

FairyLoot is a UK-based fantasy book subscription company, renowned for our beautifully curated monthly subscription boxes and exclusive editions that bring magic to readers worldwide. Our team is made up of dedicated book lovers who share an appreciation for fantasy fiction, stunning artwork, and immersive storytelling. We work our magic to bring readers treasures they can cherish.

This is a role where you can help maintain the magic of FairyLoot by delivering exceptional customer support and ensuring every reader’s experience feels as enchanting as the books themselves.

About the Role

As a Customer Support Assistant, you’ll play a key role in ensuring our community of book lovers continues to receive the magical experience they expect from FairyLoot. You’ll work closely with the rest of the team to assist with customer queries, resolve issues, and make sure every interaction feels personal and valued.

If you’re a fan of FairyLoot, love connecting with fellow readers, and thrive in a dynamic environment, we’d love to hear from you!

Five Reasons This Job Might Be Perfect for You

1. You share FairyLoot’s love for fantasy and storytelling, truly understanding the fandoms, authors, and excitement surrounding FairyLoot’s boxes and meeting customer interactions with enthusiasm.
2. You go above and beyond for the community, not just solving problems, but creating a delightful experience that reminds subscribers why FairyLoot is so special.
3. You thrive in a small, passionate team, ready to be part of a close-knit group where care and collaboration make every day successful.
4. You love problem solving, adapting to new systems, products, and challenges with flexibility and an eagerness to learn.
5. You’re eager to use and refine your communication skills, knowing every customer interaction will help enhance your care and professionalism.

Key Responsibilities

✉️ Deliver exceptional customer care by responding to questions, concerns, and feedback with clarity, empathy, and efficiency.

🧚Provide accurate product and service information to existing and potential customers in a friendly, approachable manner.

⚒️Resolve customer issues by identifying the root cause of problems, selecting the best solutions, and following up to ensure complete satisfaction.

📋Maintain up-to-date customer records, including updating account information and logging interactions accurately.

🖥️Support subscription management, assisting with technical issues, troubleshooting, and maintenance across various platforms.

💬Adapt to new processes and information quickly, confidently applying updates and changes to your daily workflow.

🤝Contribute to team goals by meeting deadlines, sharing insights, and collaborating closely with your Team to ensure smooth operations.

Who We’re Looking For

• A passionate reader who understands FairyLoot’s products and community.
• A proactive problem-solver with strong critical thinking skills and the ability to navigate complex issues.
• A fast learner who embraces change and can adapt to evolving processes with ease.
• Excellent communication skills, able to convey information clearly and kindly in writing.
• Self-motivated and reliable, comfortable working independently while keeping Upper Management informed.

Requirements

• Stable internet connection capable of supporting multiple programs and video calls.
• Excellent written English and communication skills.
• Legal right to work in the UK.

Before employment begins, we will need the following:

• A copy of your passport or European identity card
• UK National Insurance number

Additional Details

💼 Job Level: Entry level
💰 Starting Salary: £26,000 per annum
📅 Application Deadline: 23rd November 2025
🚀 Start Date: January-February 2026
⏳ Full-time: Monday–Friday, 9 AM–5 PM
📍 Location: Remote (UK-based)

Benefits

• Annual Leave: 28 days, plus bank holidays and company-wide holidays.
• Private Medical Insurance: Comprehensive private healthcare with AXA, including dental, mental health and 40% off Nuffield Health and Hussle’s monthly pass.
• Pension Scheme: Includes employer contributions.
• Complimentary FairyLoot Products: Receive our monthly book boxes and Exclusive Editions.
• Remote Work Support: Work from home with necessary office equipment provided, if needed.
• Team Culture & Events: Join a book-loving team with virtual and in-person team events.

If you’re excited by the idea of maintaining magical experiences for the FairyLoot community, we encourage you to apply!
Due to the volume of applications, we will only contact candidates selected for an interview. However, we sincerely appreciate every applicant’s time and interest.

📩 Apply now to be part of the FairyLoot team and help enchant readers around the world.

Warmly,
The FairyLoot Team