Job Opportunity: Customer Support Assistant

We’re excited to be expanding our passionate and diverse Customer Support Team and are looking for two full-time Customer Support Assistants to join us in June 2025.

As a Customer Support Assistant, you’ll play a key role in ensuring our community of book lovers continues to receive the magical experience they expect from FairyLoot. You’ll work closely with the rest of the team to assist with customer queries, resolve issues, and make sure every interaction feels personal and valued. If you’re a fan of FairyLoot, love connecting with fellow readers, and thrive in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

🖥  Deliver exceptional customer care by responding to questions, concerns, and feedback with clarity, empathy, and efficiency.
📈  Provide accurate product and service information to existing and potential customers in a friendly, approachable manner.
🔍  Resolve customer issues by identifying the root cause of problems, selecting the best solutions, and following up to ensure complete satisfaction.
📊  Maintain up-to-date customer records, including updating account information and logging interactions accurately.
💻  Support subscription management, assisting with technical issues, troubleshooting, and maintenance across various platforms.
📱  Adapt to new processes and information quickly, confidently applying updates and changes to your daily workflow.
📆  Contribute to team goals by meeting deadlines, sharing insights, and collaborating closely with your Team to ensure smooth operations.

Who We’re Looking For:

• A passionate reader who understands FairyLoot’s products and community.
• A proactive problem-solver with strong critical thinking skills and the ability to navigate complex issues.
• A fast learner who embraces change and can adapt to evolving processes with ease.
• Excellent communication skills, able to convey information clearly and kindly in writing.
• Self-motivated and reliable, comfortable working independently while keeping Upper Management informed.

Requirements:

• Laptop/Desktop computer with a working microphone and camera (for training and team calls).
• Stable internet connection capable of supporting multiple programs and video calls.

Note: If you require further work equipment, we’re happy to provide this after your probation period has concluded successfully.

Position Details:

🕚 Working Hours: 9:00 AM – 5:00 PM (Monday to Friday, 35 hours per week)
📍 Workplace: Remote / Work from home
💰 Salary: £24,500 GBP per annum
💼 Job Level: Entry

Perks & Benefits:

• Complimentary FairyLoot products
• Private healthcare plan
• Work equipment provided, if needed
• Company pension scheme
• 31 days of holiday plus bank holidays

How to apply:
📩 Please fill out this form.